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BUSINESS AS USUAL

(Royal Mail deliveries are taking longer than usual)

Coronavirus (COVID-19) Update (click to read)

 

Despatch & Delivery

Delivery Cost.
Delivery charges are shown in the shopping basket during checkout and vary depending on the size of your order and the delivery destination.

Despatch.
Unless a longer despatch time is stated in the item description most orders are despatched (leave us) within 1 or 2 working days. However, please allow up to 4 working days for busy periods or stock issues. Orders placed on our website at the weekend or a bank holiday or after 4.00pm on a working day will be treated as having been received by us the following working day. (Working days are Mon-Fri, excluding bank/public holidays and our warehouse closure at Christmas)

We only deliver to addresses in the UK.

Delivery Method.
Orders will usually be delivered using the service you selected in the shopping basket. Although we reserve the right to change the delivery method you chose if we need to.

We will do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries to you, including (but not limited to) extreme weather or disruption to postal services, road network, airlines, etc.

Late Delivery.
We are in the hands of our delivery companies and deliveries can be affected by circumstances outside ours or their control so please allow for any adverse conditions which might affect deliveries to you, including (but not limited to) extreme weather or disruption to postal services, road network, airlines, etc. Therefore we cannot accept any claims for late delivery.

Despatch Confirmation.
You will be sent an automated email when your order has been despatched so you know it's on its way.

Non-Delivery.
You will be sent an email notification when we despatch your order, in the event of non-delivery you should notify us no later than 10 working days after we send the despatch notification. In the unlikely event that you do not receive the despatch notification email within 4 working days of placing the order, then notification of non delivery must be made within 15 working days of the date of the original order, claims for non delivery will not be entertained after this period.

Where your order is sent using Royal Mail you should check with your local Royal Mail delivery office if it has not been delivered within a few days of despatch. If the Royal Mail are unable to make delivery they will hold your order for approx 15 working days before returning it to us, for this reason we cannot consider your order lost and send out a replacement until 20 working days have passed since despatch.

Failed Delivery Attempt.
If no one is available to receive for the goods at the first delivery attempt you will be left a delivery card with details of how to arrange a redelivery. If you do not respond to the card your order will be returned to us. You will then be liable for the delivery cost and any return costs levied on us.

Should there be any dispute as to whether a delivery card has been left, the recipient will have to take this up with the carrier themselves. Unfortunately we are unable to get involved in this sort of dispute as we are remote from the point of delivery.

If the carrier returns the goods to us as above and you want the order resending you will have to pay an additional charge to cover the redelivery and any return costs levied on us by the carrier.

If the carrier is unable to deliver your order due to you providing us with an incomplete or inaccurate delivery address or the delivery is refused when delivery is attempted you will be liable for any additional costs incurred.

If you make an arrangement with the carrier to leave your order without a signature (eg in the porch, in a shed, etc.) then you do so at your own risk. We will not accept any claim for non-delivery or damaged goods.

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