Returns, Refunds and Cancellations
We want you to be completely satisfied with your order. However as our labels are printed specially to order for you they cannot be returned simply because you have changed your mind.
If we have not printed them as per your instructions we will of course correct any error of ours.
Cancellation before your order is printed.
You may cancel your order in full or just part of it at any point before it is printed. Once your order has been printed it is to late to cancel it.
Faulty, Damaged or Labels Printed in Error.
If you receive damaged or faulty labels, or your labels have been printed in error you must notify us within 3 days of receipt. You should contact our customer services team by email or use our Contact Form to let us know. Our liability is limited to the replacement only of the labels. Do not return the labels unless we ask you to. Should we ask you to return any faulty labels we will provide you with a prepaid returns label.
Our liability is limited to the replacement only of the labels. However should we agree to a refund then the refund will be processed as soon as possible this is usually within 3 working days of receipt. For faulty goods refunds will not be made until the goods have been examined by us or if necessary by the manufacturer or other third party. In all cases where a refund is due it will be made no later than 14 days after we receive the returned goods. Refunds will always be made in the same form as the original payment where possible. If we cannot refund your original payment method (e.g. if a card has expired) we reserve the right to issue a credit to the value of the refund for use on our website.
Should we (at our sole discretion) agree to accept the return of items outside the scope of the above returns policy we reserve the right to deduct a 15% administration fee from the amount credited and to deduct the original cost of delivery if it was greater than the original delivery charge on your order. Where we agree to accept returns outside the scope of our returns policy we reserve the right to issue a credit to the value of the refund for use on our website.
This policy does not affect your statutory rights.