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Frequently asked questions (F.A.Q.'s)

If your question is not answered below please use our contact form to contact customer services 

What are your delivery charges?
Delivery charges vary depending on which delivery option you choose at checkout. Please see our Despatch & Delivery Policy for full details.

Where do you deliver to?
We deliver to most addresses in the UK and EU member states. There are a few exceptions Please see our Despatch & Delivery Policy for full details.

Do your prices include VAT?
Prices shown on our products include UK VAT,

Are my Credit/Debit card details secure?
Yes, for your security Credit/Debit card details are collected securely by Secure Trading on a 128 bit secure server and processed using a First Data merchant account. We never receive or see your Credit/Debit card details.

Can we collect our order from your premises?
No, we are an internet based business and do not have any shop premises or facilities for personal callers.

When will you despatch our order and how long will delivery take after despatch?
It depends on which delivery option you choose at checkout. Please see our Despatch & Delivery Policy for full details.

Do you have a minimum order value?
No, we do not have a minimum order value. You can order just 1 roll of labels.

How do you despatch our order?
You will be able to choose a delivery method when you checkout your order. Please see our Despatch & Delivery Policy for full details.

Can you deliver to a different address?
Yes. When going through checkout you have the opportunity to specify a different delivery address.

Can we specify a day and or time that our order will be delivered?
Unfortunately not. We will send you an email when we despatch your order so you know it's on it's way. The delivery service we use depends on the choice you made at checkout. To help our customers who are not home all day there is the option to specify an alternative delivery address during checkout, e.g. a friend, neighbour, relative or place of work.

Do you offer an express service?
Yes, you can select a faster despatch for your order in the shopping basket.

Can we place an order by email, post or fax?
Sorry no, we are an internet based business and all orders must be placed on our web site.

Can we contact you by telephone?
As a purely internet based business and to keep our prices as competitive as possible we do not have a staffed sales office and therefore are unable to provide telephone support.
All enquiries are dealt with by email. We find this far more efficient and provides a written record of any information we have provided you with.
Please use our Contact Form to contact customer services with the details of your enquiry and we will get back to you promptly. 

Do you offer bulk discounts?
Bulk discounts are shown on all products where available.

What payment methods do you accept?
Our website accepts most major credit and debit cards.

Why does the your website not recognise my log in details, even though I have previously ordered from you?
There are 3 possible reasons for this:-
1. You may have entered a different email address to the one you originally registered with us:- Our website recognises you by your email address then asks for your password to confirm that it is you. If you have changed your email address please log in using your old email address and password, you will then be able to change your password from the "Your Account" page.
2. You may have previously registered on our old website:- Unfortunately we were unable to transfer details from our old website to this new site and you will need to register your details again on this website.
3. You may have previously registered on one of our partner websites:- This is a totally separate website and you will need to register your details again on this website.

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